Article 1: Parties

1.1. Seller (“Metoraz”):

Metoraz Finansal Yazılım A.Ş.
Address: Adalet Mah. Manas Bulv. No:39 İç Kapı 3408 Folkart Towers B Kule, Bayraklı / İzmir
Phone: +90 232 808 03 32
Email: info@metoraz.com
Web: www.metoraz.com

1.2. Buyer: the person or company placing an order on the www.metoraz.com checkout and entering their identity, contact and billing details.

Article 2: Subject and governing law

This contract covers the provision and payment of a software membership (e.g. Qortics, BeyanGibi) bought online on www.metoraz.com. Consumer purchases are governed by Consumer Protection Law No. 6502 and the Distance Contracts Regulation; business purchases by the Turkish Code of Obligations No. 6098 and the Turkish Commercial Code No. 6102.

Article 3: Service, price and payment

3.1. The service, plan, scope, term (monthly or annual prepaid), price including VAT and payment method are as stated in the order summary and the Pre-Information Form, which form part of this contract.

3.2. Prices include VAT. Payment is taken through iyzico; Metoraz does not store card details.

3.3. A monthly subscription is charged at the start of each period and renews every month on the same card at the then-current price until the Buyer cancels. Price changes are emailed at least 30 days before renewal.

3.4. An annual prepaid membership is charged once for 12 months, 15% below 12 times the monthly price, and does not renew by itself.

3.5. The e-invoice or e-archive invoice is issued by Metoraz and emailed within 7 days.

Article 4: Performance

4.1. The service is provided online; nothing is shipped. Within 1 business day of payment approval the Buyer’s account is opened or the plan activated and sign-in details are emailed.

4.2. Metoraz starts the service within the legal limit of 30 days. If performance becomes impossible the Buyer is informed and the amount paid is refunded within 14 days.

Article 5: Obligations

5.1. Metoraz provides the service as described in this contract and on the product page and announces planned maintenance in advance where possible.

5.2. The Buyer keeps account credentials confidential, uses the service lawfully and is responsible for the data entered.

5.3. Personal data is processed under the KVKK notice and Privacy Policy. After the membership ends the Buyer can export their data for 30 days; it is then deleted, subject to legal retention duties.

Article 6: Right of withdrawal

6.1. A consumer Buyer may withdraw within 14 days of the contract date without reason or penalty.

6.2. Notice is given within that period by email to info@metoraz.com or in writing to the address in Article 1. Metoraz refunds the card used within 14 days of receiving it.

6.3. Exception: if the Buyer explicitly agrees at checkout that the service starts before the withdrawal period ends and performance begins, the right of withdrawal does not apply (Distance Contracts Regulation, art. 15).

6.4. Business purchases have no right of withdrawal; cancellations and refunds follow the Delivery and Returns Policy.

Article 7: Cancellation and termination

7.1. The Buyer may cancel a monthly subscription at any time by emailing info@metoraz.com; it ends at the close of the paid period and the next period is not charged.

7.2. If payment fails or the service is misused, Metoraz may suspend the service or terminate the contract 7 days after notice by email.

Article 8: Liability

For business purchases Metoraz’s liability, except for intent and gross negligence, is limited to the amount the Buyer paid in the 12 months before the damage. This does not limit consumers’ statutory rights.

Article 9: Disputes

9.1. Consumers may apply to Consumer Arbitration Committees within the limits announced by the Ministry of Trade, and to Consumer Courts above them.

9.2. For business purchases the courts and enforcement offices of İzmir have jurisdiction.

Article 10: Evidence and entry into force

10.1. Metoraz’s electronic order and consent records are evidence under article 193 of the Code of Civil Procedure No. 6100 and are kept for at least 3 years.

10.2. This contract is made when the Buyer accepts it on the checkout page and payment is approved; a copy is emailed to the Buyer.