Delivery and Returns Policy
Metoraz provides software (SaaS) subscriptions, financial, digital transformation and management consulting, and training services. These services are not physical goods: nothing is shipped and no shipping fee is charged. This page explains how services bought on www.metoraz.com are delivered, and covers the right of withdrawal, cancellation and refunds. The Turkish version of this page prevails.
1. Seller
Metoraz Finansal Yazılım A.Ş.
Address: Adalet Mah. Manas Bulv. No:39 İç Kapı 3408 Folkart Towers B Kule, Bayraklı / İzmir
Phone: +90 232 808 03 32
Email: info@metoraz.com
Web: www.metoraz.com
2. How services are delivered
Delivery means the start of the service. Once iyzico approves your payment, the service starts as follows:
Your order summary and invoice (e-invoice or e-archive invoice) are sent to your email address. In every case the service starts within the legal limit of 30 days. If it cannot start within that time, we will tell you and refund the full amount within 14 days.
3. Right of withdrawal
If you buy as a consumer, for non-commercial purposes, you may withdraw within 14 days of the contract date without giving a reason and without penalty, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
When the right of withdrawal does not apply
Under Article 15 of the Distance Contracts Regulation, there is no right of withdrawal for:
- Services that start with your explicit approval before the withdrawal period ends (Art. 15/1-h), for example when you ask at checkout for the service to start immediately and your account is opened, or a consulting session or training has taken place.
- Services performed instantly in electronic form (Art. 15/1-ğ).
This approval is given with a separate checkbox on the payment page. If you do not give it, the service starts after the withdrawal period ends.
Business purchases
If you buy on behalf of a company or for commercial or professional purposes, you are not a consumer and the withdrawal rules do not apply. Cancellations and refunds then follow the terms below.
4. Cancellation and refund terms
5. How to cancel or request a refund
- Email your order number, your name or company name and your request to info@metoraz.com, or write to the address above.
- We reply within 2 business days.
- Approved refunds are made to the card used for payment, through iyzico, within 14 days of receiving your withdrawal notice or refund request.
- How long the amount takes to appear depends on your bank. For instalment payments the refund may be reflected in instalments, depending on your bank.
Sample withdrawal notice
“To Metoraz Finansal Yazılım A.Ş.: I hereby withdraw from the service contract for my order no. [order no] dated [date]. Name, address, date (and signature if sent on paper).”
6. Complaints and disputes
Send complaints to info@metoraz.com. Consumers may apply to the Consumer Arbitration Committee where they live or where the purchase was made, within the monetary limits announced each year by the Ministry of Trade, and to Consumer Courts above those limits. Applications can also be made through e-Devlet (TÜBİS). For business purchases, the courts and enforcement offices of İzmir have jurisdiction.
Personal data is processed under our KVKK Privacy Notice and Privacy Policy. You can also reach us through the Contact page.